Effective Date: 2025-01-01
Last Updated: 2026-03-30

This Acceptable Use Policy ("AUP") governs your use of Portbro ("the Service"), a server-relayed hub-and-spoke VPN solution provided by PortBro Ltd. ("we", "us", or "our"). By using the Service, you agree to comply with this AUP. If you do not agree, you may not use the Service.

🔧 1. Purpose of the Service

Our VPN service is designed to provide privacy-preserving and secure internet access through a server-relayed hub-and-spoke architecture. It is intended for lawful personal, educational, or business use in accordance with applicable laws and regulations.

❌ 2. Prohibited Activities

You may not use the Service to:

  • Illegal or Harmful Activities
    • Engage in or promote illegal activities, including but not limited to:
    • Copyright infringement
    • Distribution of pirated software or content
    • Fraud or identity theft
    • Phishing or impersonation
    • Drug trafficking or promotion of violence
  • Network & Service Abuse
    • Attempt to interfere with or compromise the integrity or security of our systems or networks
    • Distribute malware, ransomware, spyware, or trojans
    • Perform port scanning, packet sniffing, or other network reconnaissance unless explicitly permitted
    • Launch or participate in denial-of-service (DoS or DDoS) attacks
    • Probe, scan, or test the vulnerability of any system or network without proper authorization
  • Resource Exploitation
    • Abuse node resources (e.g., overuse of bandwidth, CPU, or connections) in a way that impacts other users
    • Operate a relay node for third-party benefit in a way that circumvents fair use
  • Spam and Unsolicited Content
    • Send, relay, or host unsolicited bulk emails or other forms of spam
    • Distribute or promote unsolicited commercial messages
  • Misuse of Anonymity
    • Use anonymity provided by the VPN to harass, stalk, or defame individuals
    • Evade bans or blocks imposed by online services or platforms

📌 3. User Responsibilities

  • Keep your account credentials secure and confidential
  • Maintain responsibility for all activities conducted through your account
  • Respect the rights, privacy, and safety of others while using the Service

📊 4. Fair Use

While we aim to offer unlimited or unrestricted use, we reserve the right to:

  • Monitor network load to ensure service quality
  • Temporarily limit high-resource-consuming behavior
  • Suspend or restrict usage patterns deemed abusive or inconsistent with normal use

🚨 5. Enforcement

Violations of this policy may result in actions including but not limited to:

  • Temporary or permanent suspension of your account
  • Reporting to law enforcement when legally required
  • Blocking access to specific services or content

We reserve the right to investigate suspected violations of this AUP.

📝 6. Reporting Abuse

To report abuse or violations of this policy, please contact us at:
📧 [abuse@[yourvpn].com]

📢 7. Updates to This Policy

We may update this AUP from time to time. Continued use of the Service after changes are posted will constitute your acceptance of those changes.

🔚 Summary

Respect the network, respect the law, and respect others. Our goal is to provide a private, secure, and fair service for everyone. By adhering to these guidelines, you help maintain a strong and ethical VPN ecosystem.

Effective Date: 2025-01-01
Last Updated: 2026-03-30

Welcome to Portbro VPN (“we”, “us”, or “our”). These Terms of Service (“Terms”) govern your access to and use of our VPN services (“the Service”). By using our Service, you agree to these Terms. If you do not agree, you may not use the Service.

1. Eligibility

You must be at least 18 years old (or the age of majority in your jurisdiction) to use the Service. By using the Service, you represent and warrant that you meet these eligibility requirements.

2. Service Description

Portbro VPN provides a server-relayed, hub-and-spoke virtual private network (VPN) service aimed at enhancing user privacy, security, and unrestricted internet access. The Service routes your internet traffic through managed relay infrastructure.

3. User Accounts

  • You may be required to create an account or credentials to use the Service.
  • You are responsible for maintaining the confidentiality of your login information.
  • You are responsible for all activity that occurs under your account.

4. Acceptable Use

You agree to use the Service in accordance with our Acceptable Use Policy (“AUP”), which prohibits illegal, abusive, or disruptive behavior. Violations of the AUP may result in immediate suspension or termination of your access.

5. Privacy and Data

Your privacy is important to us. Our Privacy Policy explains what data we collect and how it is used. By using the Service, you consent to our data practices as described in the Privacy Policy.

6. Payment and Subscription (if applicable)

  • If the Service includes paid plans, you agree to pay all applicable fees.
  • Fees are non-refundable unless otherwise stated.
  • Subscriptions will auto-renew unless canceled before the end of the current billing cycle.

7. Prohibited Conduct

  • Use the Service for any unlawful purpose
  • Interfere with or disrupt the Service or its infrastructure
  • Attempt to reverse engineer, decompile, or disassemble any part of the Service
  • Share your account or allow others to access it without permission

8. Service Availability

We strive to maintain a reliable and secure network but do not guarantee 100% uptime or uninterrupted service. We may limit or suspend access for maintenance, upgrades, or emergencies.

9. Termination

  • We reserve the right to suspend or terminate your access to the Service at any time, with or without notice, if:
    • You violate these Terms or our policies
    • Required by law enforcement or applicable laws
    • The Service is discontinued or significantly altered
  • You may terminate your account at any time by contacting support or through your account dashboard.

10. Disclaimers

The Service is provided "as is" and "as available." We disclaim all warranties, express or implied, including but not limited to merchantability, fitness for a particular purpose, and non-infringement. We do not guarantee anonymity, data security, or access to any specific content or region.

11. Limitation of Liability

To the maximum extent permitted by law, Portbro shall not be liable for any indirect, incidental, special, or consequential damages, including loss of data or profits, arising from your use of the Service.

12. Indemnification

You agree to indemnify and hold harmless Portbro, its affiliates, and their employees or partners from any claims, losses, or liabilities arising out of your use or misuse of the Service, your violation of these Terms, or your infringement of any rights of a third party.

13. Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Insert Jurisdiction], without regard to conflict of law principles. Any disputes shall be resolved in the courts of [Insert City, State/Country].

14. Changes to Terms

We may update these Terms at any time. We will notify you of changes by updating the “Last Updated” date above or through other reasonable methods. Continued use of the Service constitutes your acceptance of the revised Terms.

15. Contact Us

If you have any questions about these Terms, please contact us at:
📧 [email protected]

Effective Date: 2025-01-01
Last Updated: 2026-03-30

Portbro ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our server-relayed hub-and-spoke VPN service (“Service”).

We operate under a strict no-logs policy—we do not track your browsing activity, connection timestamps, IP addresses, or DNS queries.

1. Information We Do Not Collect

We do not collect or store:

  • Traffic data
  • Browsing history
  • DNS queries
  • Original or assigned IP addresses
  • Session timestamps
  • Bandwidth usage
  • Device identifiers (unless voluntarily provided)

We do not associate any online activity with specific users.

2. Information We May Collect

We aim to minimize data collection. However, we may collect limited information to operate the service:

a. Account Information

  • Email address (optional for anonymous access, required for account recovery or support)
  • Encrypted password or authentication token

b. Payment Data

  • We use Stripe as our third-party payment processor
  • We do not store credit card numbers or billing addresses ourselves
  • We may store transaction IDs for refund and fraud prevention purposes

c. Technical Diagnostics (Optional & Anonymous)

  • With your consent, we may collect:
    • Crash reports or connection errors
    • Aggregated node usage statistics for quality improvement

You may opt out of diagnostic data sharing in the app settings.

3. How We Use Your Information

We use the minimal data we collect:

  • To create and manage your account
  • To provide and maintain the Service
  • To communicate with you (e.g., support, account issues)
  • To process payments
  • To comply with legal obligations (where applicable)

4. Data Retention

We retain only the minimal information required to operate the Service. Most data (e.g., account or payment metadata) is deleted upon account closure or anonymized.

We do not store any real-time or historical user activity logs.

5. Data Security

We implement strong technical and organizational measures to protect your data:

  • End-to-end encryption between nodes
  • Zero-knowledge architecture where applicable
  • Encrypted storage for any sensitive metadata
  • Minimal employee access on a need-to-know basis

6. Third-Party Services

We may use secure third-party services to:

  • Process payments (e.g., Stripe, Coinbase Commerce)
  • Send emails (e.g., Mailgun, Postmark)
  • Host support content

These providers are contractually obligated to protect your data and comply with applicable privacy laws.

7. Your Rights

Depending on your jurisdiction (e.g., under GDPR, CCPA), you may have the right to:

  • Access personal data we hold about you
  • Request correction or deletion
  • Object to or restrict processing
  • Withdraw consent at any time

To exercise your rights, contact us at 📧 [email protected].

8. Cookies and Tracking

We do not use trackers or cookies in the VPN application.
Our website uses Google Analytics with your consent to understand site usage. Google Analytics cookies are only set after you accept via our cookie consent banner. You may decline at any time.

9. Children's Privacy

Our Service is not intended for children under the age of 13 (or equivalent minimum age in your jurisdiction). We do not knowingly collect data from children.

10. Legal Requests

We do not store activity logs, so we cannot share what we don’t have.
If legally compelled (e.g., court order), we will comply only with valid requests from the jurisdiction in which we operate and only for the minimal data we retain.

11. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. When we do, we will update the "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

For privacy-related questions or requests, contact:
📧 [email protected]
🌐 https://portbro.com